Dec 20 – Jan 12: order processing and customer support are paused.
Orders placed during this time will be handled from Jan 13.
We’re here to help, even after you’ve placed your order! Whether you need troubleshooting, product advice or technical assistance, our team is just a message away.
Problem: My Apisolis beeps red when I turn it on, even though it’s charged.
Diagnosis : Check the height of the two pins and their spring effect.
Temporary solution: You can straighten the contactors on the coil to make contact. You can also place a small piece of aluminium foil in the hollow of the coil, making contact with the pin on the card that is not remounting.
Solution : change the contactor card.
Problem: The LED light doesn’t turn on when I charge my Apisolis.
Diagnosis : Check the state of the controller card and its operation.
Temporary solution: No temporary solution available at the moment.
Solution : change the controller card.
Problem: The LED flashes red or orange even after charging for several hours, there is possibly irregular flashing of the LED.
Diagnosis : The battery needs replacing.
Temporary solution: No temporary solution available at the moment.
Solution : change the battery.
Problem: The LED does not light up and the Apisolis emits a slight beep during charging.
Diagnosis : The battery needs replacing.
Temporary solution: No temporary solution available at the moment.
Solution : change the battery.
